Refund policy

Return & Refund Policy

We accept returns within 30 days of delivery, subject to the conditions below.

Return conditions

To be eligible for a return, your item must be unused, unopened, with the seal intact, and in its original packaging. For health and safety reasons, skincare products that have been opened or used cannot be returned or refunded, unless they arrived defective or damaged.

Damaged or wrong items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@nordo.skin with your order number and photos of the product and packaging. We will replace the item or issue a full refund at no cost to you.

How to start a return

Email hello@nordo.skin with your order number and the reason for your return. If your return is approved, we will send you instructions on where to ship your item. Returns sent without prior approval may not be accepted.

Return shipping

Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged, defective, or wrong item).

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable, unless the return is due to our error.

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